I fixed the hold on card and they charged me the excessive fees despite being only an hour over and being violated. When I got to lobby they told me they were charging me with a $75+ penalty for leaving an hour late & of course they tried to charge my card that was still not free of its fraud hold and proceeded to attempt to hold me there and embarrass me in the lobby over it. I rushed to pack up my bag and was out within 5 minutes. Late checkout was 1pm, I spent the morning on phone with credit card trying to clear a hold they placed on account thinking it was fraudulent (eventually cleared this up) but I was so exhausted I fell asleep on hold & was woken up at 2pm - not by a knock on my door - but by a man who was hotel employee awkwardly standing over me in my room saying nothing. I requested and was given a late checkout when I arrived because I had been up driving so late. Esta es nuestra primera parada en Australia, la capital de Gold Coast. Valet should be directing arriving cars where to go shouldnt have to track them down overall bad set up for that.
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